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Support Policy
At BookMyVocation.com, we are committed to providing quick, reliable, and friendly support to all our customers. Whether you are booking a tour package, modifying your reservation, or need help with payments, our support team is always ready to assist.
1. Overview
This Support Policy explains how and when you can reach us, response timelines, and the type of support we offer for all bookings.
2. Customer Support Channels
- Phone Support: Mon–Sat, 10:00 AM – 7:00 PM (IST)
- WhatsApp Support: For quick queries related to bookings and package details.
3. Support Coverage
We offer full support for the following services:
- Pre-Booking Support: Package info, pricing, travel guidance.
- Booking Support: Payment help, coupon issues, confirmation errors.
- Post-Booking Support: Date changes, traveler info updates, hotel/vehicle queries.
- Cancellation & Refunds: Cancellation help, refund timelines, policy explanation.
4. Response Time
| Support Type | Response Time |
|---|---|
| Email Queries | 24–48 business hours |
| WhatsApp Queries | 1–4 hours |
| Phone Support | Instant during business hours |
| Refund/Cancellation Queries | 48–72 business hours |
5. What Our Support Team Can and Cannot Do
We Can Help With:
- Understanding and customizing tour packages
- Booking assistance and payment issues
- Updating your booking or traveler details
- Providing travel guidelines
We Cannot Help With:
- Visa approval or rejection decisions
- Delays caused by weather, traffic, or personal reasons
- Issues from third-party providers outside our control
- Last-minute changes without availability
6. Customer Responsibilities
- Provide accurate personal and travel details
- Share booking ID during support requests
- Respond promptly to emails and phone calls
- Review cancellation and refund policies before booking
7. Emergency Travel Support
For urgent travel assistance such as missed pickup, delay, or hotel-related issues, customers can reach our 24×7 Emergency Helpdesk via the number provided in their booking confirmation email.
8. Resolution Time
- Minor issues: 24–48 hours
- Complex issues (refunds/changes): 3–7 business days
- Issues involving external vendors: timelines may vary
9. Abuse & Misconduct Policy
We expect respectful communication. Abusive language, threats, or misconduct may lead to suspension of support services.
10. Updates to This Policy
BookMyVocation.com reserves the right to update or modify this Support Policy at any time. Any changes will be posted on this page.